we manage your IT support at all levels, including application vendors, contractors, and other line-of-business providers such as smart phone vendors. Our clients receive all the benefits of an internal IT support team at a fraction of the cost.
Our comprehensive IT support for your complex network environment includes servers, workstations, smart phones, copiers, scanners, and printers. We even help setup and manage remote access for your team, network security, and compliance issues.
The four pillars of our Active Support™ Program include:
• Help Desk Support
Our Help Desk Support offers quick resolutions to your urgent issues. You will receive fast and efficient service from one of our qualified support specialists who are ready to answer questions and solve specific problems. Although many issues can be resolved remotely, some require on-site assistance from our highly qualified System Engineers
We also offer on-site service calls to Customer’s facility. In such cases, our consulting charges are subject to service hour charge, plus reasonable travel and out-of-pocket expenses.
• Monitoring
Proactive monitoring of your servers, computers, event logs, and applications is essential to your security, network performance, and overall operations. Using customized hardware and software monitoring parameters, problems are solved quickly saving your time and money.
• Maintenance
Maintenance of your computer network is a critical aspect of network support and must be managed on a current, on-going basis. We monitor and manage your anti-virus and malware protection, patches, updates and licensing using sophisticated deployment and verification algorithms. We are constantly analysing your network status so that it remains at the most current/ secure level available.
Data Protection
Your business relies on the network to run properly and the data to be protected. Using state of-the-art offsite backup software, we protect our clients with redundant backup and recovery systems. Your data is your most valuable asset, so this element of protection must be accurate, current, and always available.
